Terms of service

Terms of Trade

OVERVIEW

This website is operated by Cooma Outdoor Co. Throughout the site, the terms “we”, “us” and “our” refer to Cooma Outdoor Co. Cooma Outdoor Co offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Trade”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the website constitutes acceptance of those changes.

Our store may be hosted on a third-party e-commerce platform that provides the online infrastructure allowing us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least 18 years of age, or the age of majority in your state or territory of residence, and capable of entering into a binding agreement.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any applicable laws (including intellectual property laws).

You must not transmit viruses, malware or destructive code.

A breach of these Terms may result in immediate termination of services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason permitted by law.

You understand that content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Payment information is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without express written permission.

Headings are included for convenience only and do not limit these Terms.

SECTION 3 – ACCURACY OF INFORMATION

Information on this site is provided for general information only. While we aim to ensure accuracy, we do not guarantee that all information is current, complete or error-free.

Historical information may appear on the site and is provided for reference only.

We reserve the right to modify site content at any time without obligation to update information.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES 

Prices are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

To the maximum extent permitted by law, we shall not be liable for any modification, price change, suspension or discontinuance.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

We make every effort to display product colours and images accurately, however we cannot guarantee your device will display colours accurately.

We reserve the right to:

  • Limit sales by region or jurisdiction
  • Limit quantities
  • Discontinue products

Nothing in these Terms excludes or limits rights you may have under the Australian Consumer Law (ACL).

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders at our discretion.

You agree to provide accurate and complete purchase and account information and to update it as required.

For further details, please refer to our Returns Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools “as is” without warranties.

Use of such tools is at your own risk and subject to the third party’s terms.

SECTION 8 – THIRD-PARTY LINKS

Third-party links may direct you to external websites not affiliated with Cooma Outdoor Co.

We are not responsible for third-party content, products or services.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

If you send creative ideas, suggestions or materials to us, you agree that we may use them without restriction and without compensation.

You agree your submissions will not violate any third-party rights or contain unlawful or harmful material.

SECTION 10 – PERSONAL INFORMATION

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing or availability.

We reserve the right to correct errors and cancel orders if necessary.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site:

  • For unlawful purposes
  • To infringe intellectual property
  • To harass, abuse or discriminate
  • To transmit malware
  • To interfere with security features

Violation may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • The Service is provided “as is” and “as available”.
  • We do not guarantee uninterrupted or error-free service.

Nothing in these Terms excludes, restricts or modifies rights under the Australian Consumer Law.

Where liability cannot be excluded, our liability is limited (at our option) to:

  • Replacement of goods
  • Repair of goods
  • Re-supply of services
  • Payment of the cost of replacing goods or services

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Cooma Outdoor Co and its officers, employees and affiliates from claims arising from your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision is found unenforceable, the remainder of the Terms remains valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate access if you breach these Terms.

Obligations incurred prior to termination survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Cooma Outdoor Co regarding use of the Service.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or change these Terms at any time.

Continued use of the website constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms should be directed to:

Cooma Outdoor Co

Email: info@coomagear.com.au

Website: www.coomagear.com.au

 

Warranty Information

Cooma Outdoor Co Limited Warranty

Cooma Outdoor Co stands behind the quality of our products. We offer a 3-Year Limited Warranty covering defects in materials and workmanship under normal use.

This warranty applies to the original purchaser only and is valid from the date of purchase.

In addition to this limited warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What the 3-Year Limited Warranty Covers

The warranty covers:

  • Manufacturing defects
  • Faults in materials
  • Product failure under normal, intended use

If your product is found to be defective due to a manufacturing issue, Cooma Outdoor Co will, at our discretion:

  • Repair the product, or
  • Replace the product, or
  • Provide a refund where required under Australian Consumer Law

Repairs or replacements will be provided at no charge for confirmed warranty claims.

How to Initiate a Warranty Claim

To begin a claim, please contact:

Email: info@coomagear.com.au

Please include:

  • Your full name
  • Order number or proof of purchase (invoice or receipt)
  • A clear description of the issue
  • Photos and/or video clearly showing the defect

Once received, we will respond within 2-4 business days with further instructions, including return details if required.

Important Requirements

To ensure timely processing:

  • Sufficient proof of purchase must be provided
  • Clear visual evidence of the defect is required
  • All returned products are subject to quality inspection
  • The correct item must be returned where requested

Warranty coverage on replacements may be void if:

  • The incorrect item is returned
  • The defective product is not returned when required

Shipping Responsibilities

Cooma Outdoor Co will cover return shipping costs where a product is confirmed to have a manufacturing defect.

Shipping costs must be covered by the customer when:

  • Returning items for reasons unrelated to a proven defect
  • Returning personal items sent in error
  • An item claimed as defective is found to be in working condition
  • Returns are made without prior authorisation

Unauthorized returns may not be accepted.

What Is Not Covered Under the 3-Year Limited Warranty

The limited warranty does not cover:

  • Insufficient proof of purchase
  • Lost or stolen products
  • Expired warranty period
  • Non quality-related issues
  • Free or promotional products
  • Damage caused by external factors
  • Misuse, accidents, drops, or improper handling
  • Exposure to extreme temperatures, water damage (unless product is specifically designed for it)
  • Modifications, alterations, or negligence
  • Normal wear and tear
  • Purchases from unauthorized resellers

Out-of-Warranty Repairs

If damage is not related to materials or manufacturing defects, Cooma Outdoor Co may offer repair or replacement at a reasonable service fee plus shipping.

Please contact us for an assessment and quotation.

Local Support

Cooma Outdoor Co products purchased through authorised Australian retailers should be returned to the place of purchase where possible. If purchased online directly from us, please contact our support team for assistance.